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再者,在电话里介绍我们自己的时候,也要适当的询问一下客户的需求,了解客户的情况,让客户发表他的意见,只有他参与了,有了参与感了,沟通才能更好的持续下去,而不是你一个人的独角戏一般,从头至尾都是你一个人自我介绍,是很容易被客户挂断的。
Moreover, when we introduce ourselves on the phone, we should also appropriately ask the customer's needs, understand the customer's situation, and let the customer express his opinions. Only when he participates and has a sense of participation, the communication can be better sustained, rather than your one-man monologue. You introduce yourself from beginning to end, which is easy to be hung up by the customer.
打电话时,要记得随时记录下来,我们要随时记录下客户的需求,以便后续更好地跟进,要知道,客户不是你一个电话就能开发出来的,而是需要后续的跟进,所以我们要在第一次沟通时记录下客户的各种信息,为后续跟进做好准备。